FAQs

About EcoPawInnovations

1. What is EcoPawInnovations?
EcoPawInnovations is a UAE-based dropshipping company specializing in eco-friendly and innovative pet products. We partner with global suppliers to deliver high-quality, sustainable items for pets and their owners, shipped directly to your doorstep.

2. Where are you based, and where do you ship?
We’re headquartered in the UAE and ship worldwide! No matter your location, we’ll deliver your order using trusted platforms like AliExpress, CJ Dropshipping, and DSers.

3. Are your products eco-friendly?
Yes! Sustainability is at our core. We carefully vet suppliers to ensure products meet our environmental standards, from materials to packaging.

Ordering & Payment

4. How do I place an order?
Shop directly on our Shopify store, add items to your cart, and checkout securely. We handle the rest via partners like DSers and CJ Dropshipping.

5. What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal, and Shopify Pay.

6. Can I modify or cancel my order after placing it?
Contact us immediately via support@ecopawinnovations.com. Once an order is processed (within 1–2 hours), changes/cancellations may not be possible.

Shipping & Delivery

7. How long does shipping take?
Delivery times vary by location and supplier, typically 2-4 weeks. Track your order via the link provided in your confirmation email.

8. Do you provide tracking information?
Yes! You’ll receive a tracking number via email once your order ships.

9. What if my package is lost or delayed?
Contact us with your order details. We’ll liaise with the supplier or carrier to resolve the issue promptly.

Returns & Refunds

10. What is your return policy?
We offer a 14-day return window from the delivery date. Items must be unused, in original packaging, and with proof of purchase.

11. How do I initiate a return?

  • Contact our team at support@ecopawinnovations.com within 14 days.
  • Ship the item to the address we provide (at your expense).
  • Once received and inspected, we’ll process your refund.

12. Who covers return shipping costs?
Customers are responsible for return shipping fees unless the item is defective/damaged. In such cases, we’ll cover costs—contact us first!

13. How long do refunds take?
Refunds are processed within 5–7 business days after we receive the returned item. Funds may take longer to reflect in your account depending upon your payment provider.

14. Can I exchange a product?
We currently offer refunds only. You’re welcome to repurchase the desired item separately.

Product & Quality

15. How do you ensure product quality?
We partner with reputable suppliers and conduct quality checks. If issues arise, contact us immediately.

16. What if I receive a defective/wrong item?
Reach out within 48 hours of delivery. We’ll arrange a free replacement or refund, including return shipping costs.

17. Are products always in stock?
We rely on supplier inventory. If an item is unavailable, we’ll notify you promptly and issue a refund.

Support & Partnerships

18. How do I contact customer support?
Email us at support@ecopawinnovations.com

19. Do you work with eco-conscious suppliers?
Absolutely! We prioritize suppliers who share our commitment to sustainability and ethical practices.

20. Can I place bulk orders?
Yes! Contact support@ecopawinnovations.com for bulk pricing and delivery arrangements.

Need More Help?
Visit our Contact Us page or email support@ecopawinnovations.com

Thank you for supporting a greener future for pets! 🐾